Support
Support & contact
Questions about a product, a bug report, or a billing or privacy request: here's how to reach us.
Our support mailbox is being set up and its address will be published here shortly.
Help us help you
When you report a problem, please include:
- The product name and version
- Your platform and its version (for example, WordPress 6.x)
- What you expected, and what happened instead
- Steps to reproduce it, if you can
Please don't send passwords, API keys, or payment card details by email.
Marketplace listings
If you got a product through a marketplace, you can also use that listing's support channel. For purchases handled by a marketplace or payment provider, refunds follow that provider's refund policy, and we'll help however we can.
Privacy requests
To ask what information we hold about you, or to have it corrected or deleted, contact us at our support email address, which will be published on our Support page shortly. See our Privacy Policy for details.
A note on how we answer
Some support replies are drafted with the help of AI tools and reviewed before they're sent. If you'd rather deal only with a person, say so in your message.